Operations Support Officer

Job description

Responsibilities

  • Responsible for coordinating and following up the requests received in the application from all types of clients (companies - sponsorship) for all types of services provided.
  • Follow-up requests for the service provider in the system and complete it according to the specified level.
  • Communicate with the client and ensure the quality of service
  • .Follow-up requests for the service provider in the system and complete it according to the specified level.
  • The request is accepted by a service provider and the request is directed before it is submitted or submitted.
  • Continuous communication with service providers and informing them of all updates on the services provided.
  • Follow up the effective and ineffective service providers for continuous updating.
  • Receiving all communications and raising names
  • Follow up on the reasons for not implementing the service in the required time and report them to the departments concerned with communications.
  • Communicate with the client and ensure the quality of service.

Job requirements

  • Diploma \ Bachelor's degree in any relevant discipline.
  • Fresh graduate or 2 years of experience working in customer care.
  • Able to define problem statements and required outcomes based on cost-benefit analysis linked to business objectives
  • Strong interpersonal skills.
  • Excellent English language speaking and writing.